Frequently Asked Questions

After your vehicle arrives at Airport Paint & Body, we perform an initial visual estimate. To ensure all damage is identified—including issues hidden behind panels—we follow a disassembly protocol. This may reveal additional damage (“supplement”), which we document and communicate to you and your insurance. We work directly with your insurer as a Direct Repair Facility (DRP) to streamline approvals and keep you informed. Our goal is to restore your vehicle to pre-accident condition using OEM-grade materials and certified technicians. We always confirm your repair timeline and costs before proceeding.

Yes, Airport Paint & Body specializes in managing the insurance claim process on your behalf. As a certified Direct Repair Facility (DRP) for many major insurers, we handle all communications, documentation, and approvals needed for your claim. This removes the burden of paperwork and negotiation from you, ensuring a quicker, less stressful experience. Our team coordinates directly with your insurance adjuster to secure necessary parts and authorizations, so you can focus on returning to normal while we take care of the details.

We hold I-CAR Gold Class certification at our Erlanger, Hebron, and Wilder locations, with OEM-specific certifications for Nissan and Infiniti at Erlanger. Our repairs use Spies Hecker® paint and Chief Technology Systems for frame and unibody work. Every repair comes with a limited lifetime warranty valid for as long as you own your vehicle. This warranty covers workmanship and materials, giving you peace of mind that your repair meets factory standards for safety and appearance.

Repair timelines vary based on damage severity and parts availability, but most driveable vehicles average 3–7 business days. Non-driveable or frame-damaged vehicles may take longer, especially if supplements or parts delays occur. Airport Paint & Body offers free rental car pick-up and delivery for customers through our insurance partners. We coordinate everything so you remain mobile during repairs. Our Erlanger location features a drive-in estimating bay and comfortable waiting area for your convenience.

Restoring your vehicle to 'pre-accident condition' means we return it to the safety, functionality, and cosmetic appearance it had before the collision. This includes precise structural repairs using Chief Technology Systems, computerized color-matched refinishing with Spies Hecker®, and recalibration of safety systems. We follow OEM procedures to ensure all repairs meet or exceed manufacturer standards, preserving your vehicle’s value and safety for your family.

Our disassembly process often uncovers hidden damage not visible during the initial estimate. When this occurs, we create a 'supplement'—an updated estimate that includes the newly discovered issues. We immediately communicate these findings to both you and your insurance provider, ensuring all necessary repairs are authorized. This process may impact the timeline, but it’s essential for your safety and for restoring factory integrity, especially in critical areas like crumple zones and safety systems.

Airport Paint & Body prioritizes OEM (Original Equipment Manufacturer) parts whenever possible, especially for newer vehicles or when required by your insurer. We utilize Spies Hecker® solvent-based paint systems and Chief Technology Systems for unibody and frame repairs. Computerized laser measuring ensures precise alignment and safety. For eligible repairs, we also offer Paintless Dent Repair (PDR) to preserve your vehicle’s factory finish and maximize resale value.